5 Customer Retention Tools for eCommerce That Will Boost Sales

Do you have an eCommerce store? Do you know what makes a business successful?

Happy Customers. And when I say happy customers, I mean the people who love to keep coming back to your store when they want to shop.

Jason Fried, CEO of Basecamp put it best:

“If you take care of your existing customers, they will take care of your new customers”.

Are you the guy who always focus on attracting new customers?

Don’t be that guy. It’s good for acquiring new customers but never neglect your existing customers.

WHY?

It costs five times as much to attract a new customer than to keep an existing one.

Advertising is becoming more costly day by day and it’s really tough for acquiring new customers in this crowded eCommerce industry. So you should focus on customer retention. A 5% increase in customer retention can increase your company’s profitability by 75%.

So how can you increase customer retention? In this article, I’ll share 5 proven customer retention strategies that will boost your eCommerce store sales.

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