The launch of a new model or model update always possess challenges for automakers. They must worry about everything from vehicle production, maintance, and training. Now imagine the launch of a completely new line like an electric vehicle where no one has any experience whatsoever. Combine that with the existing shortage of workers in Japan due to a low birthrate and an aging society. Nissan found themselves behind this dilemma and how to navigate this pivotal time.
The launch of Nissans new Electric Vehicle at the Nissan Tochigi Plant in Japan centered around the new e-powertrain motor. While building a gas-powered car is like an electric vehicle, the electric e-powertrain motor felt like a foreign concept. Training the entire staff was a crucial part of the vehicle launch. Nissan found themselves asking how they were going to train everyone and remain efficient at the same time.
The answer was Mixed Reality, using Microsoft HoloLens and Dynamics 365 Guides transformed the way Nissan trained. Traditional one on one instructor led training turned into hands on self-paced training. Difficult to read and understand training manuals were swapped in favor of step-by-step instructions cards. This helped trainee grasp the knowledge, enhance knowledge retention, and shorten time to competency.